General KVM Choice Issues
HOW COMPETITIVE ARE OUR PRICES?
We endeavour to offer the best prices on the best products. On Raritan KVM equipment you do get what you pay for, but you don't have to pay more. We consistently watch our competitor's prices to make sure our prices are low. If you can find better prices on the web for the same products, show us or tell us - we think we can beat them!
HOW SECURE IS MY ONLINE TRANSACTION?
We do not hold any of your credit card details ourselves - they are always handled by the official, secure card payment processing services as approved by HSBC Bank.
HOW QUICKLY WILL I RECEIVE MY GOODS?
The minute your order is received the processing starts, we keep a massive amount of Raritan products in stock and if processed by 5.30 PM (GMT) then products for UK destinations are usually despatched the same day, by either carrier or courier on a Next Day service or Timed Delivery option.
European deliveries to major cities are usually the next day, if orders processed by 12.00 PM (GMT).
Other European destinations can take usually 1-3 days (phone for advice).
Further destinations are usually between 3-5 days (phone for advice) but we are working to improve this.
If for any reason stock is not available, preventing us from shipping your order, we shall contact you to advise when we can supply. This allows you to either cancel your order or receive at an agreed later date.
Please note - deliveries will require a signature on receipt. If the goods cannot be signed for, then you will need to contact our carrier to arrange either another suitable date or to collect from your local depot. The carrier will leave a card with their contact details. Additional delivery attempts will result in extra delivery charges of £14.00 each from the carrier.
CAN I CANCEL MY ORDER?
Yes. Call straight away to stop any process. There are different procedures for personal consumers and business customers depending upon whether the goods have been shipped or not. Please refer to our terms and conditions.
WHAT DO I DO IF SOMETHING SEEMS FAULTY?
Contact us straight away. On most occasions our technical team can assist and solve any set-up problems.
If you still suspect the goods are faulty or broken then replacement and safe return of goods will be arranged quickly.